Prior to commencement of each security contract Meteor Security will, in conjunction with the client, carry out the following: -

• Security and safety risk assessment
• Agreed implementation plan
• Full description of assignment i.e. rosters, procedures, uniform, duties
• Assignment instructions as agreed by the client
• Officer profile for the assignment
• TUPE consultations where applicable
• Site familiarisation training
• Agree key performance indicators (KPI) and service level agreement (SLA) with the client

Meteor security will designate a contracts manager who will liaise with clients, officers and Meteor operations management.

The contracts manager will be responsible for: -

• Ensuring service is delivered in accordance with KPI's and SLA
• Assess staff performance and development
• Weekly/monthly client meetings
• Identifying ongoing training requirements
• Ensuring our client receives a quality, best value service